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Old 04/08/2017, 08:43 AM   #26
wcharon
Registered Member
 
Join Date: Jan 2007
Location: Puerto Rico
Posts: 902
Quote:
Originally Posted by Mstefa1 View Post
Honestly if you are using a reef controller to control your heater, it doesn't really matter as you are only using the built in thermostat as a fail safe in the even the outlet got stuck on.
Thanks. Yep I will be using it with the APEX. Trying to decide if I get 2 150w instead of 1 300w because I will only be using 1 outlet of the APEX (4 or 8).


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125 Gal. Reef Tank, Skimmer SRO-1000SSS (Old), Aquamaxx EM-200, Chiller Artica 1/4, BRS GFO/Carbon Reactor, Sunpower 6x80 Watt., Actinic ReefBrites, 2 Jebao RW-15, 3/4 Sea Swirl, HY-5000 Return Pump,

Current Tank Info: 125 Gal. Reef, Chiller 1/4, Skimmer SRO SSS-1000 (Old), Aquamaxx EM-200, Aqua C UV, Actinic ReefBrites, Kore 5th. Doser, APEX Full
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Old 04/13/2017, 04:52 PM   #27
robgonsailing
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Join Date: Oct 2003
Location: Seattle
Posts: 42
I think I've narrowed down the problem to the heater itself. I had the heater plugged into an Apex outlet set to "ON" and had the thermostat on the heater set much higher than the water temp. This should have created the condition for the heater to be always on. Instead, you could see many power spikes (difference of 3 amps on the amp graph) where the heater was only running about 50% of the time, inconsistently, and it couldn't maintain temp. When I changed to a different heater (same wattage, same conditions) the power spikes went away and the temp rose to the set point. I see this same observation was posted on the BRS product review.

Randy - Is there anything BRS can do or do I need to try to warranty through Finnex?


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Old 04/13/2017, 05:07 PM   #28
Randy_BRS
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Join Date: Feb 2017
Posts: 175
Quote:
Originally Posted by robgonsailing View Post
I think I've narrowed down the problem to the heater itself. I had the heater plugged into an Apex outlet set to "ON" and had the thermostat on the heater set much higher than the water temp. This should have created the condition for the heater to be always on. Instead, you could see many power spikes (difference of 3 amps on the amp graph) where the heater was only running about 50% of the time, inconsistently, and it couldn't maintain temp. When I changed to a different heater (same wattage, same conditions) the power spikes went away and the temp rose to the set point. I see this same observation was posted on the BRS product review.

Randy - Is there anything BRS can do or do I need to try to warranty through Finnex?
Hey there,

Very strange that we couldn't replicate these issues. I'm sorry you are experiencing the same as others have! We just revamped our return policy which includes the statement about manufacturer defects that I've posted below.


Basically, if it is defective within 30 days of your purchase date we've got your back! Outside of that, we do have to have you reach out to the manufacturer for warranty support.

Please shoot me a PM with your account and order information and I will get the ball rolling for you!


RISK FREE RETURNS!

Manufacturer Defects & Warranties

" It doesn’t happen often, but when it does, we’ll work with you to make it right.

If your product arrives non-functional due to manufacturer defects, it may be exchanged for the same product within 30 days at no cost to you!4
Purchased more than 30 days ago, but need warranty support? We’ll ensure your issue is handled fast and efficiently by acting as the first point of contact. We'll introduce you to the best contact at the manufacturer, and make sure the manufacturer knows of the issue you’re encountering!
If you prefer to contact the manufacturer directly, we’ve created a list of contacts that can be accessed by clicking the button below. "

Thanks!


-Randy


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Old 01/10/2018, 11:26 AM   #29
GREENBUBBLE
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Join Date: Sep 2002
Location: Omaha
Posts: 48
just bought this 300w, set in new tank and left it for 3 days, tank wont go over 76f when the heater is set to 79. Tuned up heater to 82 and it will keep the tank at 78.6. Left it like this for a few days then turned it back down to 79 and the tank dropped to 76. The heater is constantly turning off because the titanium heats up and makes the snesor think its too warm. Sending this POS back and last time i take BRS suggestion.


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